Service Manager Training

MRS PRICING begins a discussion with the leadership team about price, expenses, and net profit. During this discussion we present an analysis of one-hour of labor, which is sold at our current effective labor rate. It is important to understand the financial relationship of the price per hour we set for our business as it relates to the expense per hour of our business. Next, we discuss what our net profit goals should be and how to achieve them.

Culture and leadership training takes the management team through several foundational pieces of service department setup and operation. It is organized to create a clear picture in the leadership team’s mind for the path of change for growth. Change for growth can only be achieved with leadership skill. Here is a short outline of the course:

• Million Dollar Sandwich – The Structure for the Department 
  • Business Objectives and Goals
  • The Effect of Culture on the Business Objectives and Goals
  • One-Hour of Labor Analysis – Lining up Expenses and Pricing
  • Understanding Pricing Strategy – Effective Labor Rate
  • Our Work-in-Process Structure for Selling and Producing Hours
  • Setting the Pace for our Workflow
  • Aligning our Culture with our Workflow Pace
  • Using a Positive Culture to Achieve our Business Objectives and Goals
• Time Management – Doing YOUR Job and Empowering your Team
• The Friendship Formula – Building Rapport and Connection
• Team Communication
• Leadership Skills
• Vision

Our MRS Workflow training follows up the sales process launch and focuses on getting ready for the next stage of process implementation. It focuses on input workflow and productive efficiency—the two sides of our workflow. Here is a short outline of the course:

• Theory of Constraints
• Bottlenecks
• Appointment Loading
• Setting Expectations
• Dispatching
• Technician Productivity

Our MRS Growth and Growth Avenues helps the leadership team organize their path of growth for the long-term health of the department. By ensuring your team has specific plans to address each of these avenues, continued growth is attainable. Here is a short outline of the course:

• Growth Avenues
• RO Count
• ELR
• Hours per RO
• Productivity and Skills Development

This course is an introductory deep dive on financial statements. Our financial statement training explains the purpose and layout of the statements. We then look deeper into the areas that are important for their role in the business. We conclude with mathematics problems showing how spending net profit as additional expense accounts in additional needed sales revenue.

• Balance Sheet
• Income Statement
• Statement of Cash Flows
• Expenses
  • Controllable Expenses on the Statements
  • Controllable Expenses Not on the Statements
• Income Statement Breakdown