We strive for results that are impactful and long-lasting for both your guests and your business! Your guests will feel your store's positive culture, and that they have found a team they can trust. Your business will be successful and profitable so you can continue to invest in your team and grow!
Our typical results include improvements in the guest experience which reflect in CSI scores and CSI comments, and a dramatic uplift in Customer Pay Labor Sales — between 50% and 100%+ improvement in some cases.
Our Mission
Reshaping the scale and impact of your business by:
- Creating BUSINESS STRATEGIES to optimize opportunities in the guest experience, the employee experience, your culture, and your profitability.
- Working with your team to IMPLEMENT processes and systems.
- Training and coaching your staff about the WHY and the HOW-TO of maintaining consistent processes.
- Being a COACH and MENTOR to your Leadership Team.
- Creating an opportunity for your team to be part of something BIGGER THAN THEMSELVES.
Our Vision
- To create a network of automotive dealers who create and deliver a guest and employee experience that is beyond world-class.
Our Values
- Our industry is centered around the Guest Experience. We make impressions on our guests every time we interact with them.
- Our Employee Experience creates the opportunity to deliver a Guest Experience that is out of this world…or it does not.
- The right Workflow and Sales Process allows our Employees to achieve our goals.